Customer Service Experience Description. In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. Learn about customer experience and why it's so important to the success of your business.
It's not always about CSAT ratings and numbers.
Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative.
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A good customer service experience can turn a one-time customer into a lifelong repeat. Customer service experience can be a valuable skill in many jobs, so you obviously want to include it on your resume. Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company.
